Co-hosted with the Loyalty Science Lab, this webinar will present the key loyalty drivers in the retail channel based on scientific research.
The insights will help retailers develop their loyalty strategies based on the retail context, their customer composition, and the current retail environment. Key takeaways:

• Earning customer loyalty through thinking, feeling, and social components of the retail experience
• Balancing frictionless and delight in the retail experience
• Strategic options for successful retail loyalty models